Get all your questions answered.
If you are a registered and licensed customer of one our Rocket BlueZone terminal emulation products and are in need of technical assistance, you can access the Rocket Customer Portal to:
- Get immediate answers to common technical questions from our knowledgebase
- Download software updates
- Access Documentation
- Open Technical Support request tickets ("cases")
- Check the status of open cases
- Review your closed cases
- Have a direct link to Rocket's global team of technical support engineers and software developers
Rocket Customer Portal.
To assist you with your investment in Rocket Software and our Rocket BlueZone products, we have created a customer portal to assist you with your technical support needs. This online portal is available to you 24/7.
To use this portal, you must be a registered, licensed customer of Rocket BlueZone with a valid user name and password. To access the full benefits associated with our technical support website, please log in to the Rocket Customer Portal located on the main Rocket Software website.
Rocket Customer Portal FAQ.
Q. What if I forgot my user ID and password?
A. Select the "Forgot your password?" hyperlink located on the Rocket Customer Portal home page.
Q. What if I don't have a user ID and password?
A. Select the "Need an account?" hyperlink located on the Rocket Customer Portal home page to register. Our support staff generally processes registration requests in less than one business day.
Q. I have questions about the maintenance status of my software licenses.
A. Please contact us and your BlueZone Software Account Executive will be happy to answer your licensing questions.